Dear Customer
First of all, Vietnam Import-Export Commercial Joint Stock Bank (Eximbank) respectfully sends greetings and best wishes to our customers. Eximbank sincerely thanks customers for using our bank's financial services in the past.

In order to further increase customer experience with online banking services, from October 8, 2021, Eximbank launches the Smart OTP advanced authentication method built into the Eximbank Mobile Banking application to authenticate customers. Real online banking transactions.

Accordingly, when you activate Smart OTP on Mobile Banking, you will authenticate financial transactions directly on the Mobile Banking application without using the Smart OTP application to confirm transactions as currently. .

To activate Smart OTP service integrated with Mobile Banking, you update the Mobile Banking application, log in and perform the following steps:

Step 1: Log in to Eximbank Mobile Banking application
Step 2: Access Utilities, settings, select Menu “Smart OTP”
Step 3: Click the Switch On button on the right to authenticate the transaction using Smart OTP
Complete the registration authentication to use Smart OTP service integrated with Mobile banking
Step 4: Set a 4-digit PIN for the Smart OTP authentication method.
Step 5: Receive notification of Smart OTP activation successfully

DETAILED INSTRUCTIONS FOR MOBILE BANKING INTEGRATED SMART OTP  Tiếng Việt | English

After completing the 5 simple steps above, you can approve financial transactions on Mobile Banking using the Smart OTP authentication method integrated with Mobile banking.

In addition, Eximbank also integrates a shared PIN code for the Smart OTP authentication method for the current Smart OTP application and Mobile banking; Customers can use only 1 PIN to authenticate Mobile Banking and Internet Banking transactions.
DETAILED INSTRUCTIONS FOR AUTHENTICING TRANSACTIONS ON ONLINE BANKING USING SMART OTP Tiếng Việt | English

Compared to the traditional SMS OTP authentication method, Eximbank Smart OTP has many outstanding advantages as follows:
-    Safe with highly secure authentication method.
-    High transaction limit: 05 billion VND/day for regular individual customers and 30 billion VND/day for priority customers.
-    Convenient and easy: Transaction anytime, anywhere, transactions can be authenticated even when the device does not have an online connection.
-    All free.

For more details, please contact 1800 1199.
Once again, Eximbank respectfully thanks you and wishes you good health and success.