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Eximbank's announcement

07/01/2024

Notice of risk prevention in internet banking transactions

Welcome,

Vietnam Eximbank sincerely thanks you for choosing to use Internet Banking service. This is a modern online transaction channel, meeting your financial transaction needs with reliable and safe security solutions. However, besides the solutions from the bank, your cooperation plays a very important role, because the potential risks of transactions via the Internet are partly due to users' negligence and lack of vigilance. Therefore, in order to prevent risks in using Internet Banking services, our bank has the following recommendations:

Make sure the website address you access is correct:

Eximbank's official websites: Eximbank's information page: http://www.eximbank.com.vn

Eximbank's Internet Banking service: https://onlinebanking.eximbank.com.vn/

If you discover a website impersonating Eximbank's website, please notify the Customer Support Center (Call Center): 1900 6655 or email: contact@eximbank.com.vn.

Be careful with the access environment (computer, network,...):

Limit the use of public computers and public wireless networks (wifi) to use Internet Banking services.

Regularly update your web browser and install computer operating system patches.

Install trustworthy, licensed anti-virus software and the latest version.

Always exit the Internet Banking service, close the browser window when finished and disconnect from the Internet if you suspect you are infected with a virus.

Always lock the screen or turn off the computer when temporarily leaving or not in use.

Protect service login information (login code, password):

Absolutely do not disclose login information to others verbally, in writing, or use that information to connect to any other system.

Do not write your password on paper or leave it in a place where others can easily see it, or save it on a computer hard drive or any other unsecured device.

Do not change passwords in public places such as cafes, Internet shops, libraries, etc.

Do not click on the words "Save my password" or "Remember password" (meaning "save password") or similar lines of information to save your login password when prompted by the browser.

When choosing or changing a password, do not rely on personal information (such as login code, full name, date of birth, phone number, address, etc.).

Prevent impersonation:

Do not click on any links or attachments to emails, prize announcements, unsubstantiated advertising messages... from unfamiliar sources.

When receiving an email of unknown origin with a title from Eximbank and requesting personal information such as login code, password, authentication code, etc. It is a fake email. Eximbank never sends emails or calls asking you to provide important information such as: login code, password or authentication code, etc. In this case, please notify the Support Center. Customer (Call Center): 18001199 or email: ebanking@eximbank.com.vn

With the above recommendations, our bank hopes to bring safe and effective Internet Banking services to you.

Once again, Vietnam Eximbank sincerely thanks you and looks forward to continuing to receive your support.

Best regards,

Vietnam Export-Import Commercial Joint Stock Bank

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