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Eximbank's announcement

11/01/2024

Notice of adjustment to card review and complaint time, effective from August 15, 2016

NOTIFICATION

Adjusting the time to check and complain about cards

Hello: Dear customers
Vietnam Import-Export Commercial Joint Stock Bank (Eximbank) would like to sincerely thank customers for trusting and using Eximbank's services recently. Eximbank respectfully informs you about the handling of checks and complaints during the card usage process at Eximbank as follows:

From August 15, 2016, the time for Eximbank cardholders to request a complaint investigation during card use is within 60 days from the date of the transaction (including holidays and Tet).

Best regards.

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