In recent years, with the strong development of the 4.0 Industrial Revolution, the banking and finance industry has quickly applied these advanced technologies into its business model. ChatBot is a specific application that has been launched by many banks and financial institutions in the world as well as Vietnam for the purpose of quickly supporting customers.
From October 24, 2018, Eximbank deployed the online support tool ChatBot for a period of 1 month. This application is developed from the FPT.AI artificial intelligence platform - serving customers 24/7 with the name MAI on the website as well as on its Facebook fanpage. This application will run for a minimum of 1 month in testing. , during this time, the bank will better understand customer needs to further improve the application's features and serve customers better.

With this application, customers' frequently asked questions about Eximbank's products and services will be immediately answered by MAI and provide users with instructions and appropriate contact methods at any time. any time of day (24/7). FPT Information System Company (FPT IS) is the cooperating unit to provide and deploy this ChatBot system.

Mr. Rahn Wood - Eximbank representative said: "In essence, ChatBot is an online chat tool that can represent a professional consultant and customer care specialist. Since June 2018, Eximbank has coordinated Together with partner FPT IS, we built this application. Up to now, we have completely built the application to serve customers with common requests such as: consulting on bank cards issued by Eximbank, Promotional programs for customers depositing money at Eximbank, list of transaction locations and ATMs throughout the Eximbank system and some other frequently asked questions. We believe that this application will bring customers great service experiences. quality service in the digital age".

ChatBot is built on the technology platform of Artificial Intelligence, Machine Learning, Natural Language Processing and Big Data. For questions that ChatBot cannot yet answer, Machine Learning technology will automatically record the question and after Eximbank employees answer the customer, the new data will be used to train the ChatBot to answer the questions. Ask the same question later. In the long term, Chatbot will be trained to become more and more perfect and develop more functions to meet the increasing demands of customers. Mr. Duong Dung Trieu, Chairman of FPT IS said: "In Vietnam, FPT is the pioneer in developing the artificial intelligence platform FPT.AI that allows developers to easily create ChatBot. Thanks to the application The most advanced technologies such as natural language processing, artificial intelligence... so ChatBot developed from the FPT.AI platform can understand the intention and content of the customer's request, thereby providing feedback. accurately, helping businesses stay connected with customers and reduce the rate of dissatisfied customers. To date, more than 1,000 ChatBot applications have been created from the FPT.AI platform. These applications help improve the customer experience. user experience in many fields such as telecommunications, e-commerce, banking, or public administration... while helping to reduce operating costs for businesses."

Instructions for using the ChatBot application

Frequently asked questions (Q&A).