SUPPORT

FAQ
PERSONAL
  • Customers may request Eximbank to automatically debit their accounts to pay monthly bills of electricity, water, telephone, internet and cable TV.
    Besides, customers can also use their international payment cards at Eximbank to pay for such services via Eximbank's e-banking services on the website www.eximbank.com.vn.
    As for the electricity bills payment to HCMC Power Company, customers can make transfer from their accounts by themselves via Internet Banking and Mobile Banking. 
  • Customers opening accounts are required to fill in the account opening application and present their valid ID card/passport to tellers at Eximbank's banking units.
    Customers can register their account opening information on the website www.eximbank.com.vn.
  • Customers’ VND deposits at Eximbank will be insured in accordance with Vietnam’s deposit insurance regulations.
  • Customers are only required to present their ID or passport.
  • What is MoneyGram remittance receipt service?
    - The service of quick receipt within 10 minutes since the remitter completes the transfer transaction from overseas, through Eximbank's partner which is MoneyGram International Money Transfer company with nearly 200,000 agents worldwide.
    - Simple, fast and secured receiving procedures at any banking units of Eximbank nationwide for free of charge.
    - No limits on the received amount.
    - No income tax is imposed.
    - Customers may request to receive USD or VND upon providing an 8-digit code (as supplied by the remitter) and ID card/passport. 
CORPORATE
INTERNET BANKING & MOBILE BANKING
  • SMS Banking is a mobile banking service enabling customers to perform financial transactions and manage their accounts by messages such as inquiry for interest rates, account balance, transaction history, currency or gold exchange rate, locations of banking units, ATM locations, etc.
  • The top-up service for subscribers of mobile phone networks via SMS.
    With a simple top-up syntax: EIB NAP {top-up notional value} {phone number to be topped up} {password} sent to 8049, customers can top-up all telecommunication networks in the market.
    Notional value: VN10, VN100,……VN500 corresponding to notional value from 10,000 VND to 500,000 VND. 
  • A banking service on the phone through which customers can make online transactions with Eximbank without coming to its banking units.
    Transactions that customers can execute via Mobile Banking: opening/closing savings deposit account; making intrabank/interbank transfer; paying electricity bills to HCMC Power Company; topping up mobile phones; repaying loan principals; activating/locking international cards; registering for card issuance; inquiring various types of information. 
  • What should be done in case of forgetting the password to log in Internet banking service? 
    Customers can request for new password via the function "Forget password" on the interface of the Internet Banking log-in screen. After successful execution, the new password will be sent to customers' registered email address.