SMS Banking - Inquiry information
1. Introduction:
SMS Banking - Inquiry information is a mobile banking service enabling customers to manage their accounts by messages; make inquiry for interest rates, account balance, transaction history, currency or gold exchange rate, locations of banking units, ATM locations, etc. Services provided via SMS – Banking include:
- Receiving automatic messages notifying balance changes :
- The service is offered with an aim to help customers manage the movements of their current account balance. When relevant deposit/withdrawal transactions arise, Eximbank will send messages to customers for their information via the subscription number having been registered for service using.
- According to Eximbank’s service charge notification from time to time.
- Receiving messages of notice on: reminding debt; credit card balance; making deposit for the “Installment Savings” product in 3 days advance; new products and services of Eximbank.
- Inquiries as per customer’s request, including:
- Inquiries about Eximbank’s banking units.
- Inquiry for ATM locations.
- Inquiry for information, list of transactions, current account balance, credit card debit balance, deposit interest rates, currency or gold exchange rate.
2. Register and use:
Registration: can be made online via Internet Banking or at Eximbank's banking units :
- 2.1 Registration by SMS which is sent to the numbers 8149
- Message syntax: EIB SMS [15 digits of account number]
- In which:
- Account number: includes 15 digits, which is current account number of customer
- Telephone number for SMS: is mobile phone number of customer, which was registered at Eximbank when customer has opened account.
- In case registration is successful, switchboard will send a SMS which informs customer:
- Your account number is registered successfully for SMS Banking: Receive SMS when account balance changes. Please contact 18001199 for details.
- After registering successfully, if customer conducts transaction over current accounts which has been registered, Eximbank will send a SMS to inform customer about account balance.
- In case registration is not successful, switchboard will send SMS to guide customer. · Hướng dẫn đăng ký dịch vụ qua SMS gửi 8149.
- Instruction on how to register services via SMS which is sent to 8149
- 2.2 Registration of online service via Internet Banking
- Customer logs in to Internet Banking website and registers service according to following instruction:
- Application for use of Internet Banking [ Vietnamese | Anh ]
- 2.3. Registration Eximbank’s banking units.
- Customers are kindly requested to bring along ID cards upon registration service at Eximbank’s transaction counters.
- After registering successfully, customer can inquire about services via Internet Banking.
- For inquiry of general information (Exchange rates, interest rates, locations of banking units, ATM locations), no registration is required.
3. Syntax for inquiring SMS Banking service:
SERVICES | SYNTAX OF INQUIRY SMS | NOTES |
For customers having registered/ not having registered for SMS Banking with Eximbank | ||
Making inquiry for information relating to locations of banking units, ATM locations | EIB DGD/ATM [City/province code] [District code] | [City/Province Code], [District Code]: Please see the Appendix for details. |
Support information: | EIB DGD/ATM HELP | |
Making inquiry for gold and currency exchange rates. | EIB TG TG [Branch Code] [Currency Code 1] [Currency Code 2] etc. | Currency Code 2 is used when customers inquire information of 2 different currencies. |
Making inquiry for interest rates | EIB LAISUAT [Currency Code] or | Inquiry for interest rates of Main Transaction Office/ Branches. |
EIB LS [Branch Code] [Currency Code] | ||
For customers having registered for SMS Banking with Eximbank | ||
Making inquiry for account balance | EIB SD | Listing information of demand deposit account balance |
Making inquiry for credit card debit balance | EIB MC [the last 6 characters of the card number] or EIB VS [the last 6 characters of the card number] | MC:MasterCard |
Making inquiry for the latest 5 transactions | EIB LK [account number] | VS: Visa |
- EIB: The keyword of the service defined by Eximbank
- Branch code: Subject to the appendix of branch codes
- Currency Code: Subject to the appendix of currency codes
- TG: Exchange rate
- LS: Interest rate
- SD: Balance
- [City/Province Code], [District Code]: The corresponding name of the city/province, and district. (Please refer to the Appendix for further details).