What are the procedures for opening an account at Eximbank?
Customers who want to open an account must provide all their personal information in an application form (using Eximbank’s sample form) and present valid ID or passport to the teller at any transaction point of Eximbank.
Customers can register to open accounts through the e-banking service at www.eximbank.com.vn
2
Method for calculating the interest rate of demand deposit and for repayment?
The interest rate of demand deposit is calculated as follows:
Interest = (Balance x Interest rate (%/month) x number of depositing day)/30
On the 15th of each month, Eximbank will calculate the interest and credit it to the customer’s account.
3
Does Eximbank automatically send the account statement to customers and issue it in English every month?
Eximbank just issues account statements upon the customer’s request and sends it to the address given by the customer.
At present, Eximbank issues account statements in two languages: Vietnamese and English.
4
Is it necessary to prove the origin of the money when depositing into the foreign currency account?
Customers must prove that the origin of the money deposited into their account is legal. As for transfer from overseas, customers need not to prove the origin of that money.
5
Can customers check account balance or any information of account transaction without going to the bank?
Customers can check account balance or any information of account transactions without going to the bank using such supporting services as Internet Banking, SMS Banking, and Phone Banking. Customers have to register to use those services.
6
Does Eximbank insure the deposit?
Customers depositing in VND at Eximbank will be insured according to Vietnam deposit insurance regulations.
7
Does Eximbank offer term demand deposit accounts? If so, can customers withdraw their money before maturity? Do they have to pay penalty fee for early withdrawal?
Customers can open term demand deposit accounts at Eximbank. Customers can withdraw their principal before maturity (if they have the demand) without any penalty fee. In case of withdrawing within 2 working days (for VND account) and within 3 working days (for foreign currency account) from the opening day, Eximbank will collect 0.03% as tallying fee. Customers will be offered interest rate applied for early withdrawal as regulated by the Bank from time to time.
8
What are procedures for withdrawing money?
Customers only have to present their ID or passport.
9
Can customers remit money to other people from their accounts at Eximbank? What are the procedures?
Customers can go to the nearest transaction points of Eximbank to remit money to other people from their accounts at Eximbank with the following steps:
Domestic remittance: Customers issue payment order (using Eximbank’s sample form)
Overseas remittance:
+ Foreign individuals: Issue Overseas Remittance Request (using Eximbank’s sample form)
+ Vietnamese individuals: Issue Overseas Remittance Request (using Eximbank’s sample form) and present documents to prove the purposes of the transfer.
10
Do customers have to pay fee when receiving money transferred into account at Eximbank?
Eximbank shall credit customers’ account with money transferred by other domestic banks fee of charge.
In case of transfer from overseas:
+ If the remitter has paid all charges for the remittance, Eximbank’s customers will not have to pay any further charge.
+ If the remitter has not paid any charges for the remittance or has only paid part of the charges, Eximbank’s customers will have to pay the remaining charges.
11
Can foreign customers deposit cash into VND account?
Customer has to prove that the money deposited into VND account is legal.
12
Can customers remit money overseas?
Foreign individuals can remit the balance in their foreign currency account overseas. If they have VND account, Eximbank can sell foreign currency to them for overseas remittance.
Vietnamese individuals can remit money overseas for such purposes as overseas study, permanent settlement, inheritance, business trip, medical treatment, etc. Customers must provide documents to prove such purposes.
13
What is the essential information to remit money from overseas to account at Eximbank?
In order to receive money remitted from overseas to account at Eximbank, customers need to provide the remitter with the following information:
Remit to the bank where Eximbank has account: Refer to the list of foreign banks where Eximbank has accounts.
Beneficiary bank: Vietnam Export Import Commercial Joint Stock Bank, Head Office
SWIFT Code: EBVIVNVX
Beneficiary: ………………..……
Number of foreign currency account at Eximbank (consisting of 15 digits): …..
14
Can customers withdraw foreign currency cash from individual current account? Do customers need to prove the aim of withdrawal?
Customers can withdraw foreign currency cash from individual current account without proving the purpose of use.
15
Procedure for depositing VND applied to foreign individuals?
Foreign individual customers when opening savings account at eximbank need to present valid Passport and Visa (in case of Visa exemption, only Passport is required).
16
What are the procedures of buying, remitting or bringing foreign currencies overseas for foreign individual customers of Eximbank?
- Foreign individual customers maintaining foreign currency accounts or having legal incomes of foreign currencies are allowed to remit or bring such foreign currencies overseas; if they maintain VND accounts or have legal incomes in VND, they can sell such VND for foreign currencies to remit or bring overseas.
- Customers need to hand in the following papers:
+ Original passport.
+ In case of remittance, customers provide Eximbank with the following information: name and account number (or IBAN if remitting to banks in Europe such as the UK, France, Belgium, Germany, etc.) of the beneficiaries; name and SWIFT code (if any) of the beneficiary banks; name and SWIFT code of the intermediary banks (if any).
+ In case of bringing foreign currencies in cash overseas: if the amount is equivalent to 7,000 USD, customers are not required to make custom declaration; otherwise, Eximbank will issue a “Confirmation Letter for bringing foreign currencies overseas” according to the amount Eximbank has sold to customers or customers have withdrawn from their foreign currency accounts with Eximbank.
17
What are the fees for remitting or bringing foreign currencies overseas applied by Eximbank?
- The fees for remittance and issuance of the confirmation letter will comply with Eximbank’s regulations from time to time (outward overseas remittance and Fee of permit to bring foreign currencies)).
Customers can choose 1 of the 3 following types of fees:
+ SHA: The remitter pays the fees charged by Eximbank and the beneficiary pays the fees charged by the foreign bank upon receipt of money (all fees arising domestically shall be borne by the remitter and others arising overseas shall be borne by the beneficiary).
+ BEN: All fees are paid by the beneficiary. After deducting the applicable fees, Eximbank will remit all of the remaining amount to the beneficiary (all fees arising domestically and overseas shall be deducted from the remitted amount).
+ OUR: All charges arising domestically and overseas shall be born by the remitter; however, there are some cases that the beneficiary must pay other fees charged by intermediary banks overseas.
1.2. SUPPORTIVE SERVICES:
No.
Questions
Reply from Eximbank
1
What is SMS Banking?
It is the service which customers can automatically be informed of their account balance whenever a transaction happens or can check account balance or be provided with transaction information or interest, FX rate by sending message to 997.
2
Do customers need to register for SMS Banking? How much is the service fee?
In order to use the SMS Banking, customers can go to any transaction points of Eximbank to register.
Eximbank provides customers with this service free of charge. Customers are only charged when sending inquiry messages to 997.
3
What is Call center?
Call center is the service which answers all of customer’s questions about Eximbank’s products and services. Customers do not need to register to use this service. When there is any question on any products or services, please call number 08. 39151515 for detailed explanation and instructions.
4
Can customers settle bills of electricity, water, telephone, internet, cable TV through Eximbank’s account?
Customers can request Eximbank to automatically deduct their accounts to settle monthly bills of electricity, water, telephone, internet, cable TV.
Customers can use the international payment cards of Eximbank to transfer money to settle for such services through the E-Banking service of Eximbank at the website: www.eximbank.com.vn
2. CARD SERVICES
No.
Type of service
Questions
Reply from Eximbank
1
Credit Card
When I received a statement for the 1st time, there was already "Previous Balance" of VND200,000. Why?
The previous balance in the 1st statement is the annual fee of the 1st year that customers have to pay for Eximbank. From the 2nd year onward, if the total card transaction volume is equal or higher than the volume defined by Eximbank, annual fee is exempted (At the moment, the defined volume is 30 million VND per year)
2
Credit Card
When is the regular debit date in a month? (debit account to pay the debt)
Statement Issuing date for MasterCard credit card is 20th and Visa credit card is 23rd and Visa Business card is 5th every month. Due date is 15 days after the statement issuing date, including non-working days. From the statement issuing date to the due date, Eximbank will automatically debit the nominated account to pay the debt on the statement. On the due date, if the balance of the nominated account is not enough as customer requested, Eximbank will automatically debit follow the minimum due amount to help customer to avoid late payment fee.
3
ATM
When I withdrew VND 2 million from ATM, I received cash by 50,000 bank notes at one time and 100,000 bank notes at another time. The 50,000 notes for 2 million are inconvenient to bring in a purse. Why not using 100,000 notes only ?
According to an official document no.1097 signed by the governor of the State Bank of Vietnam, there are 4 kinds of banknotes required in Vietnam ATMs. They are 20,000 (or 10,000); 50,000; 100,000 and 200,000 notes. Its main purpose is to avoid the unbalance of banknotes into circulation.
4
ATM
Where can I find ATM of Vietnam Eximbank? Do you have a list of ATM location?
Please note that at Smartlink ATMs, Eximbank cardholders will be only free of charge in cash withdrawal with V-TOP card (ATM card).
5
ATM
In which bank’s ATM can I withdraw cash? How about the ATM network among banks in Vietnam?
6
ATM
Which international cards can I use at Eximbank’s ATM?
such as “Plus”, “Cirrus”, “Maestro”,etc. Please mention all kinds of trade marks that are able to use in Vietnam.
In Vietnam, almost ATMs accept cards branded Visa, MasterCard.
At Eximbank’s ATMs, you can use:
- Eximbank cards
- The ATM cards are issued by Smartlink members.
- All kinds of international cards branded Visa, MasterCard, (including Plus, Cirrus, Maestro products).
7
ATM
From what time to what time can I use ATM?
Almost Eximbank ATMs operate 24/7 but a few cannot due to shops or branches close at night.
At the website www.eximbank.com.vn, you can see the time of operation of each ATM
8
ATM
What kind of service is available at ATM of Eximbank?
What can we do with ATM?
Account inquiry, cash withdrawal, bank transfer within Eximbank system, pay for utilities invoices, print statement and transaction history inquiry (print 5 last transactions)
1.1 Demand deposit account